Office Policies

APPOINTMENTS

Patients are seen on an appointment basis only.  We try to maintain our daily schedule; however, being a Family Practice, emergencies may arise.  We appreciate your patience and understanding.

Due to many changes in insurance coverage and federal regulations of identity verification, it will be necessary to present your insurance card and picture id at each appointment.

At times there will be more than one health care provider in the office treating patients.  Please do not become distressed if you notice a patient in the reception room being taken before you.  This person is probably seeing a different health care provider than you.

If you are unable to keep your appointment, we need at least a 24 hour notice.

If you do not show for an appointment and do not call you may be charged a $25.00 no show fee.

If you are more than 20 minutes late for your appointment, you may be asked to reschedule your appointment.

PRESCRIPTIONS

If you need a new prescription or a refill of your current medication, please allow the office two (2) days to process your request.  All prescription requests need to be verified by your physician before they are filled.

MEDICAL RECORDS

We will complete one Medical Disability/FMLA form per year at no charge to you.  There will be a $10 fee for each additional form.

The fee to obtain a copy of your medical record is based on the guidelines set forth in a new state law and varies in price depending on the size of your medical record.

Please allow ten (10) to fifteen (15) business days to process any form or records requests.

Due to new laws mandated by the U.S. Government pertaining to the privacy of your health information we must have a signed authorization by you, along with the name, address and phone number of all parties you wish your medical records be released to.